SoftPOS terminal

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OTP SoftPOS terminal

OTP SoftPOS terminal is an application that turns your Android mobile phone or tablet into a POS device. By installing the OTP SoftPOS application, you can receive any form of cashless payment using your smart Android device. It is completely secure, easy and fast.

The application is available to all customers with an open transaction account, upon conclusion of the Card Acceptance Agreement with OTP Bank.

Advantages:

  • Application that turns a mobile phone or tablet into a POS device
  • Simple and quick installation of the application
  • No need for additional devices, cables or hardware
  • A simple solution (the customer holds the card up to the smart device and performs a payment transaction)
  • Enabled entry of PIN to authorise payment transactions
  • Swift and secure payment
  • Contactless VISA, Mastercard, and Maestro payments
  • Card acquiring from Apple and Google pay wallet
  • Sending the digital payment slip (SMS, e-mail, QR code, WhatsApp or Viber)
  • Technical support for OTP SoftPOS application:
    • By e-mail: otp.podrska@7pay.hr or
    • By phone: 01 2353 799
    • Business hours Monday through Friday 8 - 18h (save for religious and national holidays in Croatia)
  • support to corporate customers' inquiries about the OTP SoftPOS application:
  • By phone: +072 204 937; +072 204 026

 

Activation of the OTP SoftPOS terminal

  • Filling out the Application to arrange the OTP SoftPOS terminal service and submitting it to the competent retail specialist or to an OTP banka branch
  • Conclusion of the Card Acceptance Agreement with OTP banka
  • Installation of the OTP SoftPOS application on an Android device from the Google Play Store
  • Registration of the application by entering user data received by e-mail after concluding the Card Acceptance Agreement with OTP banka
  • Acceptance of the first payment transactions

 

 

Download the application from the play store on your mobile phone:

 

Google play link for download

 

FAQ

 

I wish to use the OTP SoftPOS terminal on my mobile phone/tablet. What do I need to do?

First, you need to conclude the Card Acceptance Agreement with OTP banka. After the agreement is concluded, you will receive the instructions on how to install and activate the OTP SoftPOS terminal.

Are there Android devices that do not support the application?

Yes, there are. The technical standards applicable to the installation of the OTP SoftPOS terminal are:

  • A device with Android OS and Google Mobile Services (GMS);
  • Minimally supported 64-bit version of the Android OS which is supported by Google with regular security patches;
  • Supported version of the software, depending on available updates;
  • The latest security patches for Android installed on the device;
  • NFC technology;
  • Stable Internet connection;
  • Disabled option “Debugging mode”;
  • Root access disabled.

 

Which version of the operating system is my device using? Does my device have an NFC antenna?

The necessary information can be found under “Settings” of the mobile phone. The exact location of the "Settings" option depends on the type of device you are using.

Which payment cards can be used on the OTP SoftPOS terminal?

The application accepts standard payment cards VISA, Mastercard, and Maestro, as well as those available on devices via Apple Pay and Google Pay.

Is the application secure?

The application meets all the security standards of the global payment systems.

I don't want to give permission to the app for notifications and storage?

Permission is essential for security reasons and a requirement introduced by global payment systems to protect you and payment cardholders.

Is the application connected to a specific mobile phone number?

A mobile phone number is needed to activate the OTP SoftPOS terminal; however, the text message need not be sent to the device with the installed OTP SoftPOS application.

I no longer wish to use the app. How can I terminate the agreement?

If you wish to deactivate the application and/or terminate the agreement, please contact your retail banker or send your request directly to the e-mail address: GTB_acquiring@otpbanka.hr and/or acquiring@otpbanka.hr.

I am about to switch to a new mobile phone/my mobile phone is in the repair shop. How do I activate the application on a new device?

The application needs to be installed on the new device, then you need to log in using your access data and enter your recovery code. We recommend that you uninstall the application on the old device.

Can I have several users of the OTP SoftPOS application at the same time?

Yes, you can have an unlimited number of users of the softPOS application. In this regard, when preparing the contractual documentation, please indicate the planned number of users. You can also notify us of additional users at a later date on the phone number +072 312 708 or at the e-mail address POS@otpbanka.hr.

I can't seem to register, what do I need to do?

Please make sure you have updated your operating system and have the latest version of the app. If the system or the application is ready to be updated, please start the update. Also, please check your Internet connection.

I have concluded the Card Acceptance Agreement with OTP banka d.d., but I have not received an e-mail with the installation instruction. What must I do?

Please check your e-mail inbox and spam/junk box and see if you have received a message from the noreply@7pay.hr address. If you have not received it, please call

01 2353 799 or send an e-mail to: otp.podrska@7pay.hr.

I can't seem to find the application in the Google Play store?

Check whether your mobile device meets the technical requirements needed for the installation of the application. The information on the technical requirements for the installation of the OTP SoftPOS terminal is available under: „Are there Android devices that do not support the application? “

The application has been installed on a mobile device. I can't use it/ it does not work?

Please enter the user data you received by e-mail. Please enter the instructions on the screen.

Where can I find the identification code?

You will receive a notification by e-mail about the activation of the OTP SoftPOS application. The e-mail will contain links to download the application and the assigned identification code.

I have forgotten my password? Now what?

On the home screen of the application tap on "You forgot your PIN?". This will open a screen with the identification code. You will be asked to enter the recovery code that you selected upon activation of the OTP SoftPOS terminal, below the identification code. By correctly entering the recovery code, a new activation code will be automatically sent to your mobile phone number. By correctly entering the activation code, the application will ask you to select and enter a new PIN. After entering the new PIN, the application will ask you to choose a new recovery code. Please memorise it for future needs.

I have forgotten the recovery code? How do I retrieve it?

Please, contact 7pay user support by sending an e-mail to: otp.podrska@7pay.hr or by dialling: 01 2353 799. The office hours of the 7Pay user support are Monday to Friday from 8 to 18 o'clock, save for religious and national holidays in the Republic of Croatia.

Where should the customer place the card/mobile phone/ watch?

The customer should tap on the back of the mobile phone or tablet, around the middle (not the sides). Hold the card, mobile phone or watch as close to the mobile phone as possible until payment is made. If the mobile phone cannot accept the card (device), remove the mobile phone or tablet from its protective case.

For how long should a card/mobile phone/watch be held up against the mobile phone?

A card, mobile phone or watch should be held up against the mobile phone for as long as it takes for the sound signal and the message on the screen to appear that the card data have been successfully read.

Why isn't it necessary to enter PIN every time?

The application will ask for PIN to be entered depending on the POS terminal and card settings.

How can I check all the performed transactions?

All the transactions carried out over the preceding six months are available to you in the application, under „Transactions“.

How can I cancel a transaction?

A transaction can be cancelled solely while it is being performed or in the course of the same day: by selecting „Cancel“ in the menu, tapping on the desired transaction and then on „Confirm“ or by selecting „Discard transaction“ while it is being performed.

Will I be able to inspect the payment slips for myself, the merchant?

Payment slips, as well as daily transaction reports are automatically sent to your registered e-mail address. The address is shown in the "Settings"/"Payment slip options" section. In the same menu you can add a new e-mail address or change the existing one.

How can I change my information displayed in the application?

Please, contact OTP banka by sending an e-mail to: GTB_acquiring@otpbanka.hr and/or acquiring@otpbanka.hr or by dialling: 072 204 472 or 072 204 026.

How often will I receive transaction summaries?

Transaction summaries are created daily. If you want them delivered monthly, please call: 072 312 708 or send an email to: POS@otpbanka.hr.

How can I cancel a transaction?

A transaction may be cancelled by selecting „Cancel“ in the menu, and then selecting the transaction to be cancelled. Any transaction executed that day, rather than just the last transaction executed, may be cancelled.

Can I avail of the OTP SoftPOS and EFTPOS terminal simultaneously?

Yes, however subject to prior arrangement of the services.