SoftPOS terminal

First, you need to conclude the Card Acceptance Agreement with OTP banka. After the agreement is concluded, you will receive the instructions on how to install and activate the OTP SoftPOS terminal.

Yes, there are. The technical standards applicable to the installation of the OTP SoftPOS terminal are:

• A device with Android OS and Google Mobile Services (GMS);
• Minimally supported 64-bit version of the Android OS which is supported by Google with regular security patches;
• Supported version of the software, depending on available updates;
• The latest security patches for Android installed on the device;
• NFC technology;
• Stable Internet connection;
• Disabled option “Debugging mode”;
• Root access disabled.

The necessary information can be found under “Settings” of the mobile phone. The exact location of the "Settings" option depends on the type of device you are using.

The application accepts standard payment cards VISA, Mastercard, and Maestro, as well as those available on devices via Apple Pay and Google Pay.

The application meets all the security standards of the global payment systems.

Permission is essential for security reasons and a requirement introduced by global payment systems to protect you and payment cardholders.

A mobile phone number is needed to activate the OTP SoftPOS terminal; however, the text message need not be sent to the device with the installed OTP SoftPOS application.

If you wish to deactivate the application and/or terminate the agreement, please contact your retail banker or send your request directly to the e-mail address: GTB_acquiring@otpbanka.hr and/or acquiring@otpbanka.hr.

The application needs to be installed on the new device, then you need to log in using your access data and enter your recovery code. We recommend that you uninstall the application on the old device.

Please contact OTP banka by dialling

+072 312 708

or by reaching out to us at the e-mail address  POS@otpbanka.hr.

Please make sure you have updated your operating system and have the latest version of the app. If the system or the application is ready to be updated, please start the update. Also, please check your Internet connection.

Please check your e-mail inbox and spam/junk box and see if you have received a message from the noreply@7pay.hr address. If you have not received it, please call

01 2353 799 or send an e-mail to: otp.podrska@7pay.hr.

Check whether your mobile device meets the technical requirements needed for the installation of the application. The information on the technical requirements for the installation of the OTP SoftPOS terminal is available under: „Are there Android devices that do not support the application? “

Please enter the user data you received by e-mail. Please enter the instructions on the screen.

You will receive a notification by e-mail about the activation of the OTP SoftPOS application. The e-mail will contain links to download the application and the assigned identification code.

On the home screen of the application tap on "You forgot your PIN?". This will open a screen with the identification code. You will be asked to enter the recovery code that you selected upon activation of the OTP SoftPOS terminal, below the identification code. By correctly entering the recovery code, a new activation code will be automatically sent to your mobile phone number. By correctly entering the activation code, the application will ask you to select and enter a new PIN. After entering the new PIN, the application will ask you to choose a new recovery code. Please memorise it for future needs.

Please, contact 7pay user support by sending an e-mail to: otp.podrska@7pay.hr or by dialling: 01 2353 799. The office hours of the 7Pay user support are Monday to Friday from 8 to 18 o'clock, save for religious and national holidays in the Republic of Croatia.

The customer should tap on the back of the mobile phone or tablet, around the middle (not the sides). Hold the card, mobile phone or watch as close to the mobile phone as possible until payment is made. If the mobile phone cannot accept the card (device), remove the mobile phone or tablet from its protective case.

A card, mobile phone or watch should be held up against the mobile phone for as long as it takes for the sound signal and the message on the screen to appear that the card data have been successfully read.

The application will ask for PIN to be entered depending on the POS terminal and card settings.

All the transactions carried out over the preceding six months are available to you in the application, under „Transactions“.

A transaction can be cancelled solely while it is being performed or in the course of the same day: by selecting „Cancel“ in the menu, tapping on the desired transaction and then on „Confirm“ or by selecting „Discard transaction“ while it is being performed.

For refunds, please dial:  072 204 472 or send an e-mail to: reklamacije.kartice@otpbanka.hr.

Payment slips, as well as daily transaction reports are automatically sent to your registered e-mail address. The address is shown in the "Settings"/"Payment slip options" section. In the same menu you can add a new e-mail address or change the existing one.

Please, contact OTP banka by sending an e-mail to: GTB_acquiring@otpbanka.hr and/or acquiring@otpbanka.hr or by dialling: 072 204 472 or 072 204 026.

Transaction summaries are created daily. If you want them delivered monthly, please call: 072 312 708 or send an email to: POS@otpbanka.hr.

A transaction may be cancelled by selecting „Cancel“ in the menu, and then selecting the transaction to be cancelled. Any transaction executed that day, rather than just the last transaction executed, may be cancelled.

Yes, however subject to prior arrangement of the services.